Return & Cancellation Policy

Overview

At Capital Spirits, we want you to be completely satisfied with your purchase. Due to the nature of alcoholic beverages and Connecticut state regulations, our return and cancellation policy is designed to balance customer satisfaction with legal compliance and operational practicality.

Please read this policy carefully before placing an order.

Order Cancellations

Before Order Ships or Prepared for Pickup

You may cancel your order at any time before it has been shipped or prepared for in-store pickup at no charge. To cancel an order:

• Contact us immediately at concierge@capspirits.com or call the store where you placed your order;
• Provide your order number and the email address used to place the order;
• We will confirm the cancellation and issue a full refund to your original payment method.

Refunds typically appear within 3-7 business days, depending on your financial institution.

After Order Ships or Is in Transit

If your order has already been shipped or is in transit and you change your mind, you may still cancel the order; however, you will be responsible for:

• Original shipping fees: The cost to ship the order to you;
• Return shipping fees: The cost to return the order to us (if applicable).

These fees will be deducted from your refund. The remaining product cost will be refunded to your original payment method once we receive and inspect the returned items.

Orders Prepared for In-Store Pickup

If your order has already been prepared and is waiting for pickup, you may still cancel at no charge as long as you have not yet picked up the order.

Damaged or Defective Products

We take great care in packaging and handling your order. However, if your order arrives damaged or defective (including corked wine or bottles with broken seals), we will make it right.

Damaged During Shipping or Delivery

If your order arrives with damaged bottles, broken packaging, or other shipping-related issues:

• Do not discard the damaged items or packaging;
• Take photos of the damage (bottles, box, packaging materials);
• Contact us immediately at concierge@capspirits.com with your order number and photos;
• We will provide you with a prepaid return shipping label at no cost to you.

Once we receive the damaged items, you may choose:

• Replacement: We will send replacement items at no charge (subject to availability);
• Full Refund: We will issue a full refund to your original payment method, including any shipping fees paid.

Corked or Spoiled Wine

If you discover that a bottle of wine is corked (has cork taint) or is otherwise spoiled or unfit for consumption:

• Contact us at concierge@capspirits.com with your order number and a description of the issue;
• We may request a photo of the bottle and cork, or ask you to bring the bottle to one of our stores for inspection;
• We will provide a prepaid return shipping label if shipping is required;
• Upon confirmation, you may choose a replacement bottle (subject to availability) or a full refund.

We stand behind the quality of every bottle we sell and will work with you to ensure your satisfaction.

Final Sale - No Returns

All orders, other than those involving damaged, defective, or spoiled products, are final and cannot be returned.

This policy applies to:

• Orders where the customer simply changes their mind after delivery or pickup;
• Orders where the customer no longer wants the product for personal preference reasons;
• Special orders and limited-allocation items;
• Sale or clearance items;
• Gift sets, bundles, or promotional packages (unless damaged).

Important: Connecticut law prohibits the return of alcoholic beverages except in cases where the product is damaged, defective, or unfit for consumption. This is a legal requirement, not a Capital Spirits policy.

Refund Processing

Approved refunds are processed as follows:

• Refund method: All refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different card or payment method.
• Refund timeline: Once we approve a refund and process it on our end, it typically takes 3-7 business days for the refund to appear in your account, depending on your financial institution.
• Partial refunds: If you are charged shipping or return fees, the refund will reflect the product cost minus those fees.
• Store credit: In some cases, we may offer store credit as an alternative to a refund. Store credit has no expiration date.

Exceptions & Special Circumstances

Incorrect Order Received

If you receive the wrong product or an incomplete order, please contact us immediately. We will arrange for the correct items to be sent to you at no charge and provide a prepaid return label for the incorrect items.

Events & Tastings

Tickets purchased for events, tastings, or classes may have different cancellation policies. Please refer to the specific event details or contact us for information.

Manager Discretion

In rare circumstances, our store managers may approve returns or exchanges outside of this policy. These decisions are made on a case-by-case basis and are not guaranteed. Please contact us to discuss your specific situation.

How to Request a Return or Cancellation

To request a return, cancellation, or refund, please contact us using one of the following methods:

Important Notes

• All returns must be reported within 30 days of delivery or pickup.
• Products must be in their original, unopened condition to be eligible for return (except for corked/spoiled wine).
• We reserve the right to refuse returns that do not meet our policy requirements.
• Connecticut state law governs the sale and return of alcoholic beverages. Our policy complies with all applicable regulations.
• For questions not covered in this policy, please contact our concierge team.

Questions?

If you have any questions about our return and cancellation policy, please contact us at concierge@capspirits.com. We're here to help ensure you have the best possible experience with Capital Spirits.