How can we help today?
Find quick answers, contact our concierge team, and explore policies for orders, delivery, and events across all Capital Spirits locations.
- Contact Concierge
Email us anytime for order adjustments, recommendations, or event planning support.
- Order Status
Look up delivery ETAs or pickup readiness with your confirmation number.
- Delivery & Pickup
Same-day delivery windows and curbside pickup instructions for each location.
- Shipping Information
Review state-by-state guidelines and packaging details for shipments.
- Returns & Refunds
See what qualifies for a refund and how to start a return request.
- General FAQ
Answers to the most common guest questions in one place.
- Rewards Program
Earn points on every purchase and redeem for tastings, classes, and gifts.
- Request Missing Points
Let us know about a transaction that did not auto-credit so we can make it right.
- Priority Tastings
Secure seats at limited-release seminars and cocktail labs before they fill up.
- Trade & Hospitality
Partner with us for restaurant lists, private barrel picks, and wholesale gifting.
- Unopened bottles in saleable condition may be returned within 30 days with the original receipt at the location of purchase.
- Allocated, private barrel, and special release items are reviewed by a manager within seven days to preserve provenance and safety.
- For delivery or shipment returns, contact concierge@capitalspirits.com before the driver arrives so we can schedule a pickup window.
- Refunds are issued to the original payment method within three to five business days once bottles are inspected.
Ready to start a return? Emailreturns@capitalspirits.comwith your order number and a quick note.
Please keep bottles unopened and boxed until we confirm pickup or drop-off.
- Send missing receipt images or order numbers to rewards@capitalspirits.com within 30 days for manual point adjustments.
- Members receive exclusive invitations to barrel selections, early access events, and quarterly bonus point weekends.
- Update your preferences by replying to any rewards email so we can tailor tasting invites to your interests.
Most requests are handled within one business day.
- Restaurant and bar partners receive curated lists, staff trainings, and by-the-glass pricing guidance.
- Corporate clients can schedule recurring deliveries, custom gift kits, and branded collateral.
- Request a consultation to plan private barrel picks or multi-location beverage programs across Connecticut.
We schedule consultations Monday through Friday.
Visit a location
Stop by any Capital Spirits shop for in-person support, tastings, or to build a custom case.
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